Legal notice

Legal Notice

This Legal Notice & Disclaimer applies to the website https://chantramed.com (the "Site") and the content on it. It works together with our Terms of Service, Privacy Policy, Return & Refund Policy, and Shipping Policy.

1. Company information

  • Legal name: CHANTRAMED LTD.
  • Company registration no.: 0835569007167
  • Head office: 60/12 Moo 4, Chalong Sub-District, Maung District, Phuket 83130, Thailand
  • Support email: sales@chantramed.com
  • Privacy / PDPA contact: sales@chantramed.com
  • LINE Official: @chantramed
  • Phone: +66 8 4735 4688
  • Support hours: Email and LINE support requests are accepted 24/7. Live response times may vary. Phone availability may vary.

2. Nature of the Site

ChantraMed operates an e-commerce store for consumer health, beauty, wellness, supplements, skincare, cosmetics, and personal-care products. ChantraMed is not a clinic or medical service provider. Product-level Thai FDA / อย. registration or cosmetic notification, where displayed, is provided for identification and verification purposes and does not imply endorsement by any authority.

3. No medical advice

Content on the Site, including product descriptions, ingredient information, blog posts, FAQs, and responses from customer care, is provided for general information about consumer products only. It is not medical advice, a medical diagnosis, a prescription, or a treatment recommendation, and it is not a substitute for advice from a licensed healthcare professional.

  • Do not use the Site to diagnose or self-treat a medical condition.
  • If you are pregnant or breastfeeding, have a medical condition, take medication, or are unsure whether a product is right for you, consult a qualified healthcare professional before use.
  • Individual results and tolerances vary. Always read the product label and follow the manufacturer’s instructions.
  • In an emergency in Thailand, call 1669 for Emergency Medical Services.

4. Product information and claims

Product descriptions are intended for general consumer understanding. Ingredient and product information may be drawn from manufacturer sources, supplier information, product labels, and publicly available product-reference sources. We do not warrant that a product will produce specific results for every individual.

5. Thai FDA / อย. and cosmetic notifications

Where applicable, the Thai FDA / อย. registration number or cosmetic notification number for a product is shown on the relevant product page for identification and verification purposes only.

6. Pricing and product information

We take reasonable care to keep pricing, stock, ingredient, and packaging information accurate, but errors or updates may occur. We reserve the right to correct errors and to cancel or refund orders affected by them, as described in our Terms of Service.

7. Third-party content and links

The Site includes third-party tools, scripts, and links, for example Shopify, Google Analytics 4, Google Ads, Google Merchant Center, Meta Pixel, Facebook & Instagram, BLOY Loyalty Rewards, Judge.me Reviews, HIKO Social Login, Shopify Email, and delivery-carrier tracking pages. ChantraMed is not responsible for third-party content or for the privacy or security practices of external sites you may reach from the Site. Your use of third-party services is subject to their own terms.

8. Intellectual property

ChantraMed original website content, layout, graphics, and design elements are owned by ChantraMed or licensed to us. Product names, brand names, logos, packaging images, and manufacturer images may belong to their respective owners and are used for product identification, sale, and description where permitted. No partnership, sponsorship, or endorsement is implied unless expressly stated.

9. Advertising and marketing

Where the Site shows promotional banners, offers, or coupons, those offers are subject to their own terms, are valid only during the stated period, are limited to available stock, and may be withdrawn or changed at any time.

10. Geographic scope

The Site is intended primarily for customers located in Thailand and for delivery within Thailand. Access from other jurisdictions is at your own initiative and risk, and you are responsible for compliance with any local laws that apply to you.

11. Changes

We may update this Legal Notice from time to time. The version published on this page is the current version.

12. Contact

  • Email: sales@chantramed.com
  • LINE: @chantramed
  • Phone: +66 8 4735 4688
  • Address: CHANTRAMED LTD., 60/12 Moo 4, Chalong Sub-District, Maung District, Phuket 83130, Thailand